1. Flight Ticket Bookings

Flight ticket cancellations and refunds are subject to the rules and policies of the airline issuing the ticket.

These rules may vary depending on:

• Fare type
• Airline policies
• Ticket conditions

Some tickets may be non-refundable or subject to cancellation fees.

Amanah Global Network will assist customers in submitting cancellation or refund requests to the airline when applicable.

2. Service Fees

Service fees charged by Amanah Global for booking assistance or administrative support may be non-refundable once the service has been completed.

3. Umrah Visa Services

Visa service fees may be non-refundable once the application process has started.

Visa approval or rejection decisions are made solely by the relevant government authorities.

Amanah Global Network cannot guarantee visa approval.

4. Processing Time

Refund processing time may depend on:

• Airline refund procedures
• Payment provider processing times
• Administrative review

Refunds may take several weeks depending on the provider involved.

5. Refund Method

Approved refunds are generally processed through the original payment method or credited to the user's Amanah Global wallet where applicable.

6. Travel Disruptions

Amanah Global Network is not responsible for cancellations caused by:

• Airline schedule changes
• Government travel restrictions
• Natural disasters
• Force majeure events